Oracle Oracle Cloud 1Z0-1064-26

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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Oracle Fusion Service 2026 Implementation Professional Sample Questions:

Question #1
Oracle Engagement Cloud provides tools to add or modify which six types of entities?

A. Object workflow
B. Fields
C. Reports
D. Icons
E. Roles and privileges
F. Exports
G. Objects
H. Themes

Question #2
Your customer sells many kinds of specialized electronics equipment. When creating a service request (SR), an agent searches the product categories and chooses the appropriate type of equipment for that SR.
Identify three advantages of selecting the category correctly.

A. Filter the selection of the product related to the service request, when filtering by a particular category.
B. Categories determine the steps an agent must follow to close the service request.
C. The hierarchical structure of the categories helps to improve the service request classification.
D. Categories facilitate the assignment of an agent to the service request.
E. Categories improve the filtering of Knowledge articles that might contain a potential solution to the problem.

Question #3
Which three types of data are included in the interaction associated with a normal call flow?

A. Agent name
B. Contact name
C. Service Request create date
D. Start time of the call
E. Channel

Question #4
When creating localized Digital Customer Service applications, in which order would you perform the following steps?
1. Update the English message as needed for your DCS application.
2. Export the English language message bundle.
3. Translate the English message bundle to all desired languages.
4. Import translated message bundles.

A. 1,2,3,4
B. 3,2,4,1
C. 2,4,3,1
D. 1,3,2,4

Question #5
You have been asked to manage the availability of Knowledge articles. The requirement is that agents, internal users, and external users should all have a way of accessing the articles.
Which three options achieve your customer's requirement?

A. Make them available internally to agents as part of the Service Request Knowledge Panel.
B. Make them available to external users by giving them access to the internal "My Knowledge" page.
C. Make them available to employees and agents via My Knowledge.
D. Make them available for users with the "Knowledge Analyst" and "Knowledge Manager" roles only.
E. Make them available externally to customers via My Digital Customer Service (DCS).

Solutions: