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Oracle Oracle Applications 1Z0-465 Oracle RightNow CX Cloud Service 2012 Essentials Exams
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Oracle RightNow CX Cloud Service 2012 Essentials Sample Questions:
1. Your customer's agent is using the Co-Browse feature with an end customer who is using a Mac.
The Co-Browse is displaying an error and will not work. What action must the agent take to allow Co-Browse to work on Mac OS?
A) Instruct the end customer to enable Java on their Mac.
B) Nothing, Co Browse is not supported for a Mac OS.
C) Have the customer use the IE browser.
D) Have the customer clear their browser cache and try again.
2. Your customer is editing a contact workspace that is the parent of a object customer. They do not see the child custom object information.
Select the three areas to check to verify that the condition is correct.
A) The custom object has an associated workspace.
B) The custom object has workspace permissions.
C) The custom object has a relationship with the parent.
D) The custom object was deployed.
E) The profile has custom object permissions.
3. Your customer has asked you to enable their system and agents to capture an order number.
The order number field is a nine-digit alphanumeric field.
They would also like their end customers to enter their own order number when asking a question on the customer portal pages.
Identify three steps to establish the field.
A) Set the data type for a custom field to Menu.
B) Create a custom field for Incident.
C) Select the Interface Visibility Marketing & Feedback to web form check box.
D) Select the Interface Visibility End User - Read/Write check box.
E) Set the data type for a custom field to Text Field.
F) Create a custom field for Answer.
4. Your customer has previously allowed their end customers to be able to submit incidents only via an email mailbox into Outlook.
Now that they are developing Oracle RightNow CX Cloud Services and a Customer portal, they still need to allow emails to be submitted and have an incident created.
What two items must be enabled to meet this requirement?
A) EGW_SECURE_UPDATE_ENABLED
B) EGW_SAVE_EMAIL_HEADERS
C) EGW_AUTO_CONT_CREATE
D) EGW_UPDATE_BY_CREATE
E) EGW_ENABLED
5. Your customer has five different incidents queues:
-Help -Tier 2 -Escaped -Accounting -VIP The Help and VIP queues have the quickest response goals.
Which two configurations will ensure that an agent's profile pulls incidents assigned these queues first using a single agent profile?
A) Use the First Due Pull Policy
B) Create an agent profile to only work these two queues.
C) Add all five queues to the agent's profile with Helper and VIP being the first two in the list.
D) Use the Strict Priority Pull Policy
E) Add all five queues to the agent's profile.
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: B,C,D | Question # 3 Answer: B,D,E | Question # 4 Answer: C,E | Question # 5 Answer: C,D |







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