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Oracle Oracle Engagement Cloud Service 1Z1-1064

1Z1-1064

Exam Code: 1Z1-1064

Exam Name: Oracle Engagement Cloud 2019 Implementations Essentials

Updated: Aug 26, 2026

Q & A: 76 Questions and Answers

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Oracle 1Z1-1064 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Use Tools Used To Configure And Customize Engagement Cloud
  • Advanced Configuration, Integration And Analytics
Topic 2
  • Perform Email Set Up A-Ctivities (Inbound Setup, Outbound Setup, Templates)
  • Configure CTI Notifications
Topic 3
  • Identify Mechanisms Of Engagement Cloud Customization
  • Configure A Service Catalog
Topic 4
  • Configure Agent Notifications
  • Omnichannel Communications
  • Identify Common SR Searches
Topic 5
  • Digital Customer Service (DCS)
  • Use Functional Setup Manager (FSM)
  • Set Up SR Creation And Handling
Topic 6
  • Configure A Service Request Category
  • Identify KM Enablement Activities

Reference: https://education.oracle.com/oracle-engagement-cloud-2019-implementations-essentials/pexam_1Z0-1064

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