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Oracle 11g 1z0-456

1z0-456

Exam Code: 1z0-456

Exam Name: Oracle Fusion Customer Relationship Management 11g Sales Essentials

Updated: Aug 03, 2026

Q & A: 133 Questions and Answers

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Oracle 1z0-456 Exam Syllabus Topics:

SectionObjectives
Topic 1: Sales Forecasting and Reporting- Reports and analytics
  • 1. Standard sales reports
    • 2. Performance dashboards
      - Forecasting methods
      • 1. Pipeline forecasting
        • 2. Quota and target management
          Topic 2: Application Administration and Setup- System configuration
          • 1. Business process configuration
            • 2. Sales application setup
              - Security and roles
              • 1. Access control configuration
                • 2. User roles and permissions
                  Topic 3: Oracle Fusion CRM Fundamentals- Navigation and user interface
                  • 1. Personalization and user preferences
                    • 2. Sales dashboard and workspace navigation
                      - CRM concepts and Oracle Fusion CRM overview
                      • 1. Fusion CRM architecture overview
                        • 2. Customer relationship management principles
                          Topic 4: Accounts and Contacts Management- Data quality and duplication management
                          • 1. Duplicate prevention strategies
                            • 2. Data enrichment and validation
                              - Customer data management
                              • 1. Account creation and hierarchy
                                • 2. Contact relationship management
                                  Topic 5: Sales Process Management- Lead management
                                  • 1. Lead creation and qualification
                                    • 2. Lead conversion processes
                                      - Opportunity management
                                      • 1. Opportunity lifecycle and stages
                                        • 2. Forecasting and pipeline management

                                          Oracle Fusion Customer Relationship Management 11g Sales Essentials Sample Questions:

                                          1. Select the three statements that describe the use of sales methodology in opportunity management.

                                          A) Sales methodologies include sales stages; each sales stage can be tied to a range of win probability and status.
                                          B) Selection of sales methodology is optional for an opportunity.
                                          C) Sales methodologies consist of one or more sales stages.
                                          D) Sales methodologiesbest describe an organization's sales process
                                          E) Selection of sales methodology is mandatory for every opportunity.


                                          2. In the Oracle Fusion Territory Management application, dimension parameters are used to refine the definition of each dimension so that it meets business requirements. Which two dimensions use parameters to control the number of visible levels in the Dimensional Hierarchy?

                                          A) Customer Size
                                          B) Product
                                          C) Industry
                                          D) Account Type
                                          E) Time


                                          3. Your company is evaluating the Oracle Fusion Sales application and has unique business requirements that require using custom objects as part of the implementation. Which three Oracle Fusion applications support custom objects as part of the implementation?

                                          A) Oracle Fusion Marketing
                                          B) Oracle Fusion Sales
                                          C) Oracle Fusion Sales catalog
                                          D) Oracle Fusion Common CRM
                                          E) Oracle Fusion Customer Center


                                          4. After adding a new product to a catalog, the product does not appear within the catalog. Identity the three actions you would take to resolve the problem.

                                          A) Check that the product is listed in the correct catalog.
                                          B) Verify theproduct's life-cycle phaseand see if the start and end dates are correct.
                                          C) Verify that the catalog edits have been published.
                                          D) Verify that the catalog is set as a Rollup Catalog.
                                          E) Verify that the catalog contains at least one promotion template for the new product.
                                          F) Verify that the catalog is not a Template Catalog.


                                          5. A company wants to use the Assessment template as part of their lead processing. Select the correct sequence of activities of activities for creating the Assessment template in Oracle Fusion Sales.

                                          A) Enter Assessment Template Details --> Enter Questions & responses--> Configure Ratings --> Edit Questions / Weights --> Configure Score Rating attribute --> Associate Task Templates
                                          B) Edit Questions/ Weights --> Enter Assessment Template Details --> Configure Score Ration attributes --> Enter Questions & Responses --> Associate Task Templates --> Configure Ratings
                                          C) Edit Questions/Weights --> Enter Assessment Template Details --> Enter Questions & Responses --> Configure Score Rating attributes --> Associate Task Templates --> Configure Ratings
                                          D) Enter Assessment Template Details --> Configure Ratings --> Enter Questions & Responses -> Edit Questions/Weights --> Configure Score Rating attributes --> Associate Task Templates
                                          E) Enter Assessment Template Details --> Configure Ratings --> Enter Questions and Responses --> Associate Task Templates --> Configure Score Rating attributes--> EditQuestions/ Weights


                                          Solutions:

                                          Question # 1
                                          Answer: A,C
                                          Question # 2
                                          Answer: B,E
                                          Question # 3
                                          Answer: A,B,E
                                          Question # 4
                                          Answer: A,B,C
                                          Question # 5
                                          Answer: D

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