Cisco CCNP Collaboration 300-830

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Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

1. An administrator needs to authenticate users to Webex services using the company's existing identity provider. Which technology enables this integration?

A) SAML single sign-on
B) SNMPv3
C) CAPF enrollment
D) TFTP authentication

2. A customer wants supervisors to silently monitor agents without participants hearing monitoring tones. Which feature should be implemented?

A) Call intercept
B) Barge-in only
C) Whisper coaching
D) Silent monitoring

3. A Webex Contact Center engineer is investigating an issue with outgoing email failures from a specific service in Webex Connect. The engineer wants to see all the failed transactions for last 7 days. Which two tools in Webex Connect provide the information needed to resolve the issue?
(Choose two.)

A) Reports
B) Export Logs
C) Debug Console
D) Templates
E) Watchtower

4. Refer to the exhibit. A Webex Contact Center engineer is deploying a chat digital channel widget for Companyabc. After the chat digital channel widget code is implemented in the company website, the chat digital channel widget does not load. While investigating Webex Contact Center, engineer sees this output in the web browser. What is causing this issue?

A) firewall blocking connection to chat-widget.imi.chat domain
B) companyabc.com domain missing in Webex Contact Center "Content security policy allowed list" configuration
C) missing Webex Connect flow for chat digital channel
D) incorrect website domain configured for Web Chat Asset

5. A collaboration engineer analyzes Webex Control Hub analytics and notices increased call failures from a specific branch office. Which action should be performed first?

A) Disable SRTP temporarily
B) Replace all branch IP phones
C) Verify WAN performance and packet statistics
D) Rebuild the organization tenant

Solutions: