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Avaya ACSS 3001

3001

Exam Code: 3001

Exam Name: Avaya IP Office Configuration and Maintenance Exam

Updated: Nov 03, 2026

Q & A: 84 Questions and Answers

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Avaya 3001 Exam Syllabus Topics:

SectionObjectives
Voice Applications and Connectivity- Communication services
  • 1. Networking and interoperability
    • 2. Voicemail configuration
      • 3. SIP trunk configuration
        Maintenance and Troubleshooting- System support
        • 1. Monitoring and diagnostics
          • 2. Backup and restore
            • 3. Fault isolation and problem resolution
              User and Telephony Configuration- Endpoint configuration
              • 1. Extension and telephone configuration
                • 2. Hunt groups and feature programming
                  • 3. User creation and management
                    IP Office Architecture and Components- IP Office system architecture
                    • 1. Control units and expansion modules
                      • 2. Hardware components and licensing
                        Security and Administration- Administrative management
                        • 1. System security settings
                          • 2. Maintenance best practices
                            • 3. Access control and authentication
                              System Installation and Initial Configuration- Platform deployment
                              • 1. Initial system setup
                                • 2. Network and IP configuration
                                  • 3. Software and firmware installation

                                    Avaya IP Office Configuration and Maintenance Sample Questions:

                                    Question #1
                                    A customer is installing an IP500v2 with one hundred 1600 series IP Phones. The customer has an existing Juniper VPN gateway for their remote workers and would like to provide hard telephones for their remote workers to login at home.
                                    What is needed to accomplish this?

                                    A. modified 46vpnsettings.txt file
                                    B. 1616 IP Phone with VPN software
                                    C. VPN gateway for each remote worker
                                    D. modified 46xxsettings.scr file


                                    Question #2
                                    On the IP Office SIP line, the customer has marked the Network Topology to "None". The IP Office STUN program is run on IP Office LAN1 and the results show "Symmetric Firewall" on LAN2. How would IP Office route SIP calls?

                                    A. SIP Calls will be routed by the IP Office NAT table.
                                    B. SIP calls will be routed on LAN 1 because "Symmetric Firewall" provides "Security".
                                    C. SIP calls will be routed on I AN 2 because "Open Internet" is a direct connection to the Internet.
                                    D. SIP Calls will be routed by the IP Office routing table.


                                    Question #3
                                    When testing an implementation, users are attempting to dial out of the system and they receive the message "Incompatible" on the display of their telephones, and the call fails.
                                    What is the cause of the problem?

                                    A. The Short Codes are programmed incorrectly.
                                    B. The lines on the system are out of service.
                                    C. The users have not been assigned a direct dial out code.
                                    D. User rights are not defined.


                                    Question #4
                                    What is the format for an ARS short rode to dial a telephone number on a SIP line with Trunk ID 20?

                                    A. Number: N
                                    Telephone Number: N"@sipprpvider.com"
                                    Feature: Dial
                                    Line Group 20
                                    B. Number: N;
                                    Telephone Number: N"@sipprpvider.com"
                                    Feature: Dial Line Group 20
                                    C. Number: N;
                                    Telephone Number: N"sipprpvider"
                                    Feature: Dial
                                    Line Group 20
                                    D. Number: N;
                                    Telephone Number: Nsi7204441000
                                    Feature: Dial
                                    Line Group 20


                                    Question #5
                                    Which application will allow a system administrator to see historical inbound and outbound traffic information on a trunk in the IP Office?

                                    A. Historical Reporting Application
                                    B. Advanced Summary Reporter
                                    C. Call Detail Reporter
                                    D. System Status Application


                                    Solutions:

                                    Question #1
                                    Correct Answer: C
                                    Question #2
                                    Correct Answer: D
                                    Question #3
                                    Correct Answer: A
                                    Question #4
                                    Correct Answer: B
                                    Question #5
                                    Correct Answer: D

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