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Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. From the System Administrator Main menu option for Transfer and Process records, the option for "Recover old calling list" performs which task?

A) Reprocesses calling list from previous raw file data from host.
B) Restores calling list from prior day's automated standard calling list file backup.
C) Restores calling list from Backup storage device.
D) Restores calling list data from prior day's tran.stat files.
E) Restores calling list data using Latelist/Latemark processing.

2. Which two statements describe what the LATELIST/LATEMARK feature does? (Choose two.)

A) Retain historical calling statistics for the last five attempts on each phone on consecutive day'sdownloads (e.g. date and time of call and completion code).
B) Retain recall configuration data set on account on consecutive day's download.
C) Retain the ENTRYDATE field on consecutive day's downloads, and if desired, mark a record un-callable after x days on the system.
D) Copy missing records from the prior day's calling list to the newly downloaded calling list.
E) Mark duplicate records as unable to be called.

3. A system is logging errors on a porter process during every reboot/restart of Proactive Contact. Which two parameters, if mismatched, would cause this? (Choose two.)

A) MAXHIDSLOTS in master, cfg
B) PORTSinmaster, cfg
C) N specified ports configured in dgswitch.cfg
D) OPERATORS in master, cfg
E) H specified ports configuredindgswitch.cfg

4. You have just configured all of the dialers in pod with high availability Lightweight Directory Access Protocol (HA-LDAP).What needs to be performed for the replication of the user accounts to work properly?

A) Stop and start the LDAP service on the primary dialer only.
B) Stop and start the mid-tier processes on the primary dialer only.
C) Stop and start the LDAP service on the primary and secondary dialers.
D) Stop and start the dialer processes on the primary and secondary dialers.

5. A system operator has accidentally deleted a very complicated and frequently used call selection file. The system operator must determine if the type of backup that is made every evening includes the files that allow this call selection to be restored.
Which two types of backups include a call selection file? (Choose two.)

A) database
B) system configuration files
C) system and calling lists
D) data/stat files

Solutions: