Cisco CCIE 350-060

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Cisco CCIE 350-060 CCIE SP Operations Written Exam Exams

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Cisco CCIE SP Operations Written Sample Questions:

1. You are employed within a NOC at a regional service provider as a Tier 3 NOC engineer. The network that you support comprises leased facilities from a much larger international service provider. Your customer reports a reachability problem between two offices. The service desk performs its standard troubleshooting procedures without success and has escalated the incident to you. After 45 minutes of continued troubleshooting, you are unable to resolve the connectivity problem.
To which two areas should you next escalate the incident? (Choose two.)

A) router vendor
B) service assurance team
C) carrier
D) business relationship manager
E) service desk

2. According to ITIL@ v3 framework, which type of service operational management process monitors the network infrastructure to identify and escalate abnormal operational conditions?

A) problem management
B) request fulfillment
C) incident management
D) event management

3. According to ITIL@ v3 framework, which type of warranty assurance provides a customer with a measured confidence that services are supporting defined level of demand and quality?

A) fulfillment
B) capacity
C) availability
D) continuity
E) security

4. According to ITIL@ v3 framework, which service management process is characterized by the following statement with regard to spares planning? "During service transition planning, this process is used to help identify definitive spares in support of meeting planned repair timelines."

A) service continuity
B) capacity
C) availability
D) service configuration

5. According to ITIL@ v3 framework, which type of availability management technique contributing to the continual service improvement process is used to identify single points of failure within a network?

A) fault tree analysis (FTA)
B) service failure analysis (SFA)
C) component failure impact analysis (CFIA)
D) technical observation (TO)

Solutions: