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Avaya 37820X Deutsch Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Avaya Midsize Solution Portfolio | 20% | - Deployment models: on-premise, hybrid, cloud - IP Office platform architecture and features - Scalability and resiliency options - Licensing models and options |
| Topic 2: Implementation & Migration Planning | 5% | - Migration approaches and risk mitigation - Deployment strategies and rollout planning - Post-deployment validation and support |
| Topic 3: Contact Center & Customer Experience Solutions | 10% | - Agent, supervisor, and reporting features - Customer engagement design principles - Contact Center Select architecture |
| Topic 4: Networking and Infrastructure Design | 20% | - Security, survivability, and redundancy - QoS planning and bandwidth requirements - VoIP and unified communications network design - LAN/WAN design and considerations |
| Topic 5: Solution Sizing and Bill of Materials | 15% | - Hardware and software component selection - Licensing requirements and calculation - System sizing and capacity planning - Complete bill of materials preparation |
| Topic 6: Unified Communications & Collaboration Design | 15% | - Integration with third-party systems - Mobility and remote worker solutions - Conferencing and collaboration applications - Voicemail and unified messaging design |
| Topic 7: Customer Business Requirements Analysis | 15% | - Determine collaboration and mobility requirements - Identify business objectives and drivers - Analyze user and site communication needs |
Avaya Midsize Solution Design Exam (37820X Deutsch Version) Sample Questions:
1. Avaya Contact Center Select Remote Agents können ein Avaya Deskphone oder einen Avaya Soft Client verwenden. Welcher Avaya-Softclient wird für Remote Agents auf Avaya Contact Center Select (ACCS) unterstützt?
A) Avaya Communicator für IOS
B) Avaya one-X Communicator für Windows
C) Avaya one-X Communicator für Mac
D) Avaya Communicator für Windows
2. Ein Kunde hat einen bestehenden Business Communications Manager (BCM) mit Avaya 1220 und 1230 IP Deskphones. Der Account Manager möchte die Sätze wiederverwenden und die Kosten des Angebots minimieren.
Welche Aussage zur Wiederverwendung bestehender Sets aus einem BCM auf einem IP Office ist richtig?
A) Es wird einige Betriebs- oder Funktionsunterschiede geben.
B) Die von BCM unterstützten Funktionen sind die gleichen wie die von IP Office.
C) Die vorhandenen Apparate funktionieren auf IP Office gleich.
D) IP Office unterstützt alle BCM-Sets.
3. Siehe Szenario: IT-FAC.
Um das WIFI vom Mobilitätsangebot getrennt zu halten, haben Sie sich entschieden, die Mobilitätsfunktionalität anzugehen, indem Sie zehn DECT-Telefone (Digital Enhanced Cordless Telecommunications) der Serie 3700 für die Mitarbeiter im Vergnügungszentrum und one-X Mobile Preferred für die sechs Führungskräfte bereitstellen.
Welche Auswirkungen hat die Verwendung von DECT-Telefonen und one-X Mobile Preferred auf der Grundlage der obigen Informationen auf die Benutzerlizenzierung?
A) 16 zusätzliche Office-Benutzerlizenzen
B) 16 zusätzliche Mobile-Benutzerlizenzen
C) Sechs zusätzliche Power-User-Lizenzen
D) Keine zusätzlichen Benutzerlizenzen
4. Sie helfen einem Kunden dabei, mehr über Avaya Contact Center Select (ACCS) zu erfahren. Sie möchten mehr über die Serveranforderungen für ein ACCS mit Business Continuity erfahren.
Welche zwei Aussagen beschreiben die Serverkonfigurationen für IP Office und ACC mit Business Continuity?
A) IP Office und ACCS können nur mit demselben VMware-Hostserver virtualisiert werden.
B) Wenn das ACCS eine Hardware-Appliance verwendet, muss IP Office eine Hardware-Appliance verwenden.
C) Wenn das ACCS eine Hardware-Appliance verwendet, kann IP Office virtualisiert werden.
D) IP Office und ACCS können nur mit separaten VMware-Hostservern virtualisiert werden.
5. Welche zwei weitergeleiteten Kontakttypen werden in Avaya Contact Center Select (ACCS) unterstützt? (Wähle zwei.)
A) Web-Chat
B) Gescannte Dokumente
C) Predictive Outbound
D) MMS-Textnachrichten
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: B | Question # 3 Answer: A | Question # 4 Answer: C | Question # 5 Answer: A,B |
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