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Nortel 920-159 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| CallPilot System Overview | - System roles and functionality - CallPilot architecture and components |
| Integration and Networking | - PBX integration concepts - Network connectivity considerations |
| Installation and Configuration | - Configuration of voicemail services - Initial system setup |
| Messaging and Call Handling Features | - Voicemail messaging workflows - Automated attendant and call routing |
| User and Mailbox Administration | - User access and permissions - Mailbox creation and management |
| System Maintenance and Troubleshooting | - Basic troubleshooting procedures - System monitoring and diagnostics |
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