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Nortel 920-338 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Network Integration | - LAN/WAN integration for BCM systems - SIP and gateway interoperability concepts - IP addressing and network configuration |
| Topic 2: BCM System Overview | - Hardware components and system modules - Telephony and IP telephony fundamentals - BCM product family architecture (BCM50, BCM200, BCM400, BCM450) |
| Topic 3: Maintenance and Troubleshooting | - Backup and restore procedures - Common fault isolation and resolution procedures - System diagnostics and monitoring tools |
| Topic 4: System Configuration | - Telephony services configuration (extensions, trunks, routing) - Dial plan and numbering plan configuration - VoIP and IP telephony configuration |
| Topic 5: Installation and Initial Setup | - Physical installation and wiring requirements - Initial system configuration and startup - System access methods and management interfaces |
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