Salesforce Accredited Professional AP-203

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Salesforce Accredited Professional AP-203 Communications Cloud Accredited Professional Exams

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Salesforce Communications Cloud Accredited Professional Sample Questions:

1. niversal containers (UC) is a communication service provider using commination cloud. UC negotiate customer specific pricing with a B2B customer, which will subsequently be used for the pricing order by thle customer, which two actions must a consultant take to meet this requirements?

A) Create a New Promotion, Configure Price Overrides for the customer specific pricing and mark it as a Frame Agreement Promotion
B) Create a Quote, add customer contract based discounts for the customer specific pricing and create a Frame Agreement from the Quote
C) Create a Contract, add Contract line items for the customer specific pricing and mark it as a Frame Agreement Contract
D) Create New Offering, Configure Price List Entries for the customer specific pricing and mark it as a frame agreement offering

2. Sonic telecommunication delivers B2C internet (broadband) and TV services to the customer and technician need to perform various task for the add product operations. At one point in the flow there is a manual task that required technician to complete the steps and to provide information back to order management system to identify the equipment ordered, which action should consultant take to support the manual task resolution?

A) Use data raptor to assist with integration and introduce several manual task into the flow.
B) Use call out to fully automate the flow so that no manual steps are required
C) Design and attach the omni scripts to the manual task to help technician with each step that are required to be completed manually
D) Use the integration procedure to manage the various task that technician need to undertake

3. ABC Telco wants to offers a self-service portal for their B2C customers so they can browse and order from product catalog. Which salesforce industries based solution helps activate this?

A) Mobile subscription Management
B) Enterprise Sales Management
C) Digital commerce
D) Assets based ordering

4. T current architecture has two systems one which is sales facing (internal) other is customer facing (website). Currently product catalog is maintained separately in both systems.
UT has introduced communication cloud. What approach should consultant recommend for maintaining their product catalog during their digital transformation.

A) Manage the product catalog in enterprise product catalog and use digital commerce APIs to extract the product catalog to web channels.
B) Manage product catalog in communication cloud and periodically synchronize the web channels automatically
C) Manage the product catalog internally using communication cloud and use cart API to expose the product catalog to website
D) Introduce new product catalog primary application that will synchronize both communication cloud and the web channels.

5. ABC communication is using communication cloud for managing its product catalog. The inventory maintains SKUs and enter data related to SKUs. A consultant is analyzing options to sync the SKU data with communication cloud EPC products in the product catalog.
Which communication cloud feature should consultant recommend for this use case to minimize the customer issue

A) Create a custom trigger to insert product and related records in the product catalog, Export data related attribute from inventory management system in .csv format and related records in the product catalog.
B) Integrate communication cloud with the inventory management system using CPQ API getCartProducts. The inventory management system expose EPC API to create product and create records in the product Catalog.
C) Export the SKU data as product and attribute from the inventory management system in .csv format, create a custom object to ......trigger on custom object to insert product and related records in the product catalog.
D) Integrate communication cloud with inventory management system using enterprise product catalog REST APIs. The inventory will expose the EPC API to create the product and product related records in the product catalog.

Solutions: