Salesforce Architect Exams Arch-301

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Salesforce Arch-301 Exam Syllabus Topics:

Salesforce Certified B2B Solution Architect Sample Questions:

Question #1
Universal Containers (UC) is about to start a massive digital transformation project across multiple service channels. UC plans on using Service Cloud, Omni-Channel, chatbots, Knowledge, and Einstein AI throughout all the service capabilities. Before discovery can start, the key stakeholder would like to see the automated chat capabilities in action. They currently use a third-party Knowledge Base and are wondering what is the value of it over Salesforce Knowledge. They believe it will be chatbots but they are unsure.
What is one of the key benefits the Solution Architect should address within the context of the demo?

A. Demo how a human being can have a real conversation with an Einstein Al-driven chatbot.
B. Demo how the chatbot can provide a response to a customer's request by bringing together content from Knowledge articles.
C. Demo how the chatbot can utilize Knowledge within it to deflect customer issues before a case is created.
D. Demo how the chatbot can anticipate the responses of the customer before they make it, and generate Knowledge article responses based on what they have bought.

Question #2
Universal Containers (UC) is about to undergo its first release of its digital transformation initiative across clouds like Sales Cloud, B2B Commerce, Marketing Cloud Account Engagement, Experience Cloud, and MuleSoft. UC recently developed its Center of Excellence (CoE) model and is working on how to make sure its developers and administrators can go through a continuous release cycle. The product owner would like to make sure no work is overridden in sandboxes or production.
What is the first thing a Solution Architect should recommend within UC's DevOps setup?

A. Appoint a release manager who will keep track of all changes made and which changes have been deployed to the QA, SIT, and UAT environments as part of the sprint.
B. Appoint a release manager who will set up the required environments and automated deployments in tandem with a source control based development process.
C. Make sure the developers all have access to the CLI so that they can package andpush their changes to the next environment.
D. Set up a source control based development process that's understood and followed by administrators and developers.

Question #3
During a go-live planning session, the business sponsor expressed some concerns related to achieving high adoption of the solution.
Which two recommendations should a Solution Architect provide that can achieve higher adoption rates for a Salesforce multi-cloud implementation?
Choose 2 answers

A. Create a feedback loop to give end users the ability to share ideas on how to improve the solution and report bugs.
B. Suggest that the executive team tie performance metrics to Salesforce usage.
C. Suggest continuous training methods such as Trailhead, in-app guidance, or embedded videos so end users feel supported using the solution.
D. Create recurring office hours for end usersto call in to speak directly with the Solution Architect.

Question #4
Universal Containers is in the process of implementing CPQ and Billing whileintegrating with ERP for order fulfillment. The Development team is looking to gather regular feedback from the business stakeholders through each sprint. Also, supporting an Agile methodology, they have agreed on a reasonable amount of flexibility in requirements during the course of the project.
Which area should a Solution Architect look to receive feedback on at the earliest?

A. Modifications required to ERP for integration purposes
B. Product and Pricing structure setup in CPQ
C. Invoice capabilities in ERP to accommodate billing
D. Pricing sync between CPQ and ERP

Question #5
Universal Containers (UC) currently utilizes Sales Cloud and ExperienceCloud for its customers. For the next phase in its digital transformation, UC would like to enable its vast dealer network with the kinds of tools its direct Sales teams are currently using. UC is considering Partner Communities (PRM) on Experience Cloud.
UC's concern at the moment is making sure that its dealer network only gets access to the opportunities they themselves bring to UC or that UC submits to the dealer to close. This is a concern for the VP of direct sales who has issues with bringing PRM inat all.
What is the initial suggestion a Solution Architect should provide to make Partner Communities work for UC?

A. Utilize the same sharing model within the Partner Community that customers are currently using within the Customer Community.
B. Utilize the external sharing model to differentiate the sharing models between Internal Sales users and External Communities users.
C. Create public groups of partner companies and users at dealers, and share the opportunities using sharing rules.
D. Create two account lookups on the opportunity, one for dealer and one for partner company, and create sharing rules to share the records.

Solutions: