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Salesforce Salesforce Business Analyst BA-201 Salesforce Certified Business Analyst Exams
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Salesforce BA-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Business Process Mapping and Optimization | 12% | - Map existing business processes - Design optimized processes aligned with Salesforce - Validate process designs with stakeholders - Identify improvement opportunities |
| Customer Discovery | 17% | - Analyze environment and identify constraints/opportunities - Identify business goals, strategies, and challenges - Assess current state of Salesforce usage - Understand role of Business Analyst in implementation lifecycle - Align Salesforce capabilities with business needs |
| Collaboration with Stakeholders | 23% | - Select appropriate communication and analysis techniques - Bridge gaps between business and technical teams - Plan discovery activities based on stakeholder groups - Identify stakeholders and build effective relationships |
| User Stories and Acceptance Criteria | 18% | - Write clear, testable acceptance criteria - Manage and maintain user story documentation - Define components of a well-formed user story |
| Requirements Gathering and Management | 18% | - Distinguish between scope, requirements, and user stories - Engage stakeholders to elicit, validate, and prioritize requirements - Document and maintain requirements in version control |
| Development Support and User Acceptance | 12% | - Evaluate test results and confirm solution meets requirements - Document lessons learned and feedback - Define and plan user acceptance testing - Support development teams with clarification |
Salesforce Certified Business Analyst Sample Questions:
Question 1
A business analyst (BA) at Cloud Kicks has been tasked with preparing for requirements gathering workshops for an upcoming Sales Cloud implementation.
Which documentation is mast beneficial for the BA to define the scope of the project?
A. Value Stream Map
B. Detailed Process Map
C. Suppliers. Inputs, Process, Outputs, Customers (SIPOC) Map
Question 2
Cloud Kicks wants to assess the efficiency of its Sales Cloud solution to eliminate unnecessary steps and cut costs. A business analyst (BA) will give a presentation to executives to help them understand the current state and define the future state.
Which document should the BA use for the presentation?
A. A persona journey map
B. A business process model
C. A collection of use cases
Question 3
Universal Containers wants to integrate its Salesforce org with the largest online professional network so its sales reps can view information directly on Salesforce records. The business analyst will write acceptance criteria for this scenario.
What is an example of good acceptance criteria?
A. Install a CRM widget to allow sales reps to view information in the Lead and Contact records.
B. A sales rep can view current information directly in the Lead and Contact records.
C. A sales rep needs to have the CRM widget installed in the Lead and Contact Record Page Layout.
Question 4
The business analyst is working with a stakeholder on a Salesforce project. The stakeholder needs an approval process on contract submissions. Sales managers want to see all contracts when the discount is greater than
20%. They will decline any contracts with a discount that is greater than 25%, but they want visibility into other highly discounted contracts.
Which acceptance criteria is the most effective for this scenario?
A. Users in a sales manager role should have access to a button on contracts to click to approve or decline a contract with a discounted price of 2G% or more.
B. A sales manager wants to be able to approve contracts with a large discount and they need a validation rule related to contract discounts greater than 25%
C. A sales manager wants to be notified when a contract has been submitted with a discount greater than
20% so the manager can approve or decline a discounted price.
Question 5
The Salesforce team at Cloud Kicks (CK) is reviewing the sales team's business processes. During a review session, the business analyst notices that quantifiable benchmarks have yet to be established.
Why is it a best practice to establish benchmarks to evaluate existing processes?
A. Proves processes are out of date and require a new solution
B. Shows tangible impact from changes to processes
C. Compares processes against CK's closest competitors
Solutions:
| Question 1 Answer: C | Question 2 Answer: B | Question 3 Answer: B | Question 4 Answer: C | Question 5 Answer: B |
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