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ISEB BH0-006 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Processes, Functions & Roles | - Service Management Processes - Roles in ITIL - Functions (e.g., Service Desk, Technical Mgmt) |
| Introduction to IT Service Management | - Service Value & Customer Outcomes - Key Concepts & Terminology |
| ITIL Service Lifecycle | - Service Transition - Service Strategy - Continual Service Improvement - Service Design - Service Operation |
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