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SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:
1. What is SAP EarlyWatch Check?
A) It is a document that customers follow to check their platform.
B) It is a service delivered onsite.
C) It is a service delivered remotely.
D) It is a fully automatically generated report.
2. As you gain experience in solving messages you will also increase the amount of knowledge around the product.
How can you reference these solutions in the future?
A) Document solutions and share this information with your colleagues.
B) Keep the solutions only in the previously solved messages.
C) Each customer and message is unique so previous solutions are not useful.
D) Contact the customer to find out what the solution was for their solved message.
3. Which of the following sentences describes the process flow as depicted in the attached picture?
A) User reports an incident to SAP support Solution Manger which assigns a processor to find a solution.
B) Partner reports an incident to partner Solution Manger which assigns a processor to find a solution.
C) User reports an incident to partner Solution Manger which search for a solution in SAP Service Marketplace.
D) Partner reports an incident to SAP support Solution Manager which search for a solution in public forums.
4. You need to inform SAP that your SAP Solution Manager implementation is ready to go live for your customer.
How do you proceed?
A) Send an email to SAP EMEA Support.
B) Call the Customer Interaction Center.
C) Call your account manager to ask for help.
D) Create a message using the component SV-SMG-SUP within Service Desk.
5. Which component of SAP Solution Manager will help you to identify the latest software updates?
A) Work Center
B) Maintenance Optimizer
C) Implementation Content
D) Root Cause Analysis
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: A | Question # 3 Answer: C | Question # 4 Answer: D | Question # 5 Answer: B |
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