IBM IBM Certified Solution Advisor C2010-591

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IBM C2010-591 Exam Syllabus Topics:

IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. Which statement most accurately describes functionality provided by IBM SmartCloud Control Desk?

A) It provides services for the storing, categorization, searching, and correlation of data about client accounts, solutions, contracts, revenue, organizations, and products.
B) It provides forecasting, tracking, and planning of labor and skills involved in IT processes across a global enterprise.
C) It monitors, measures, and reports discrete resources within an IT environment to ensure optimal and committed performance levels.
D) It provides remote control functions that allow administrators/engineers to connect to and remotely operate client devices and servers such as hardware and software-based technologies that enable console access, remote KVM, and power management necessary to support a lights out data center environment.

2. Based on the ITIL Framework, what should be the purpose of every implemented process (Incident Management, Problem Management, Change Management, etc.)?

A) To create value for stakeholders
B) To ensure that services are designed to meet business needs
C) To identify units of organizations responsible for specific outcomes
D) To define activities, roles, responsibilities, functions, and metrics

3. Which function supports a customer who would like to have a predefined work plan for repetitive maintenance work?

A) Tasks Plan
B) Job Plans
C) Job List
D) Tasks List

4. What information should be available in a high level requirements document?

A) The customer's wants and needs for a product or solution.
B) The requirements for one or more new features for an existing product.
C) The customer's vision for the solution design.
D) A statement of the scope, objectives, and participants in a project.

5. Which solution can help reduce cost and minimize service disruptions through automated service request handling efficient change management, and optimized asset lifecycle management across IT and enterprise domains?

A) An integrated accounting and procurement solution.
B) A comprehensive IT asset and service management solution.
C) A proactive service level agreement modeling and enforcement solution.
D) An automated, self-service catalog for requesting end-to-end service provisioning.

Solutions: