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IBM Application Integration Middleware L1 Support Application Development Sample Questions:
1. Premium Support offerings are services that provide:
A) additional and specialized support on Operating Systems.
B) additional and specialized support on Operating Systems or Middleware products.
C) additional and specialized support on Middleware products.
D) specialized support on Operating Systems or Middleware products
2. Prior to transferring a FrontEnd Problem Management Record (PMR) to the BackEnd , a problem summary should be added to the PMR. The FrontEnd process uses the term BEDANT to describe the mandatory information that must be included in the problem summary.
What does the T in BEDANT stand for?
A) Transfer
B) Transaction data
C) Target
D) Test Case
3. As a L1 support professional there are numerous Problem Management Record (PMR) tools that canbeutilized. When should Assist On Site (AOS) be used instead of IBM Support Assistant (ISA)?
To:
A) collect the correct set of documentation
B) remote log-in to a client's machine to assist in gathering log files
C) run diagnostic tools
D) search numerous databases concurrently
4. Which one of the following is not a service of the IBM Passport Advantage offering?
A) software maintenance and support
B) product updates
C) software download and licensing
D) 24x7 support on all Problem Management Records (PMRs)
5. On EcuRepwhat file action for the problem analysis section is valid?
A) IBM Thread and Monitor Analyzer
B) Search Files
C) Log analyzer
D) Explore
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: D | Question # 3 Answer: D | Question # 4 Answer: A | Question # 5 Answer: D |
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