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ServiceNow Human Resources Implementation CIS-HR

CIS-HR

Exam Code: CIS-HR

Exam Name: Certified Implementation Specialist-Human Resources

Updated: Aug 30, 2026

Q & A: 130 Questions and Answers

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CIS-SM Certification Experience & Skills

The CIS-SM certification experience and skills you acquire relate directly to the specific tasks you will perform as a ServiceNow consultant. The experience you will acquire builds on your existing professional experience as an industry expert in service management.

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Reference: https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis-hr-blueprint.pdf

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ServiceNow CIS-HR Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: HR System Architecture30%- HR data model (HR Case, HR Profile, tables)
- HR Service Delivery architecture
- HR services and catalog structure
- HR criteria and targeting
Topic 2: Security and Data Protection20%- HR data security model
- Contextual security for HR cases
- Role-based access control
- Confidential HR data handling
Topic 3: HR Journeys and Lifecycle Events20%- Activity Sets and triggers
- Journey Designer
- Onboarding / Offboarding / Transfers
- Lifecycle event configuration
Topic 4: Core HR Applications and Employee Center30%- HR Dashboards and Reporting
- HR Case Management
- HR Administration
- Employee Center configuration

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