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EXIN EX0-101 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Key ITIL Concepts and Terminology | - Service providers, customers and users - Processes, functions and roles - Governance and control concepts - Utility and warranty |
| The Service Lifecycle | - Service Transition
|
| Introduction to IT Service Management | - The concept of good practice - The ITIL framework and service management approach - IT service management processes, functions, roles and responsibilities |
EXIN ITIL Foundation V 3.0 & ITIL Foundation Sample Questions:
1. Which processes are responsible for the regular review of underpinning contracts?
A) Supplier management and availability management
B) Availability management and service level management
C) Supplier management and change management
D) Supplier management and service level management
2. Which one of the following functions would be responsible for the management of a data centre?
A) Service desk
B) Application management
C) Technical management
D) Facilities management
3. Which one of the following contains information that is passed to service transition to enable the implementation of a new service?
A) A service charter
B) A service design package (SDP)
C) A service option
D) A service transition package (STP)
4. In which core UIL publication can you find detailed descriptions of service catalogue management, information security management, and supplier management?
A) Service design
B) Service transition
C) Service operation
D) Service strategy
5. Which one of the following is NOT an aim of the change management process?
A) To ensure the impact of changes are understood
B) To ensure that changes are recorded and evaluated
C) To ensure that all changes to configuration items (CIs) are recorded in the configuration management system (CMS)
D) To deliver and manage IT services at agreed levels to business users
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: D | Question # 3 Answer: B | Question # 4 Answer: A | Question # 5 Answer: D |
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