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Salesforce Field Service Lightning program FS-Con-101 Salesforce Certified Field Service Consultant Exams
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Salesforce FS-Con-101 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Field Service Intelligence | 3% | - Explain how Field Service Intelligence (FSI) dashboards are used |
| Topic 2: Managing Scheduling and Dispatch | 28% | - Determine the appropriate optimization rules and service objectives for a scenario - Demonstrate how to use the dispatcher console - Explain the difference between global, local, and emergency scheduling - Explain the usage of complex work and work capacity - Given a scenario, determine the appropriate dispatch and scheduling settings |
| Topic 3: Field Service Mobile App | 10% | - Given a scenario, determine the appropriate configuration for the Field Service mobile app - Explain how to use the Field Service mobile app to perform field service tasks - Demonstrate how to configure offline data and push notifications |
| Topic 4: Quoting and Pricing | 5% | - Given a scenario, determine the appropriate settings for quoting and pricing |
| Topic 5: Managing Work Orders | 23% | - Given a scenario, configure work order processes, parameters, and field settings - Distinguish between work order line item types and their usage - Apply the appropriate product and price book configurations for a scenario - Explain the work order lifecycle and applicable statuses |
| Topic 6: Asset and Maintenance Management | 5% | - Explain how maintenance plans and maintenance rules are used - Given a scenario, determine the appropriate asset management setup |
| Topic 7: Inventory and Order Management | 10% | - Given a scenario, determine the appropriate settings for product item tracking - Distinguish between product items, product item transactions, and product requests - Explain the inventory and order management process |
| Topic 8: Managing Resources | 16% | - Explain the relationships between service territories, operating hours, and shifts - Given a scenario, determine the appropriate resource type (e.g., crews, technicians) - Demonstrate how to use time off to manage resource availability |
Salesforce Certified Field Service Consultant Sample Questions:
Question #1
Universal Containers has implemented a Flow that allows Technicians to replace faulty or damaged Assets directly fromwithin the Salesforce Field Service mobile app.
Once a replacement has been made, where can the Asset Relationships be viewed?
A. Both the Primary Assets and Related Assets related lists on the Work Order object
B. Only the Primary Assets related list on the Asset object
C. Both the Primary Assets and Related Assets related lists on the Asset object
D. Only the Primary Assets related list on the Work Order object
Question #2
The system administrator at Ursa Major Solar creates several custom actions on the Work Order object. Field technicians report that the actions are visible while using the Salesforce mobile app but not visible in the Field Service mobile app.
What are two reasons why the actions only display in the Salesforce mobile app?
Choose 2 answers
A. The action was added as part of the Salesforce mobile navigation settings options.
B. The actions were not added to the Classic Publisher Quick Actions section on the page layout.
C. The action type being utilized on the Work Order object is Lightning component.
D. The actions were not added to the Mobile and Lightning Actions section on the page layout.
Question #3
Universal container needs to verify that a repair job has been completed to the customer satisfaction before an invoice can be generated Which two items should the consultant consider?
Choose 2 answers
A. Send a feedback survey to the customer when a service appointment is completed
B. Add service reports templates to the appropriaterepair work type
C. Configure signature blocks for service report templates
D. Generate service in the organization's default language
Question #4
Universal Containers offers 2-hour versus 4-hour appointment booking windows for Gold versus Standard Customers. What should a Consultant recommend to offer appropriate appointment booking windows?
A. Customer Entitlement
B. Customer Working Hours
C. Service DueDate
D. Service Urgency
Question #5
Which two reports should a Consultant build to track the number of parts used by a Technician during a giventime period? Choose 2 answers
A. Work Order inventory
B. Service Appointment inventory
C. Products Consumed on Work Orders
D. Products Consumed on Work Order Line Items
Solutions:
| Question #1 Correct Answer: C | Question #2 Correct Answer: B,D | Question #3 Correct Answer: B,C | Question #4 Correct Answer: A | Question #5 Correct Answer: C,D |
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