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Genesys GCP-GC GCP-GC-IMP Genesys Cloud Certified Professional - Implementation Exams
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Genesys GCP-GC-IMP Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: User, Role, and Security Configuration | - Users, divisions, and permissions - Role-based access control and security policies |
| Topic 2: Digital Channels Configuration | - Omnichannel interaction handling - Email, chat, messaging, and social channel setup |
| Topic 3: Integrations and Data Actions | - Data Actions and API-based workflows - External system integration concepts |
| Topic 4: Routing and Interaction Management | - Queues, skills, and routing strategies - ACD routing principles and configuration |
| Topic 5: Reporting and Analytics | - Operational metrics and monitoring - Performance dashboards and reporting tools |
| Topic 6: Genesys Cloud Platform Fundamentals | - Core platform architecture and components - Multitenant cloud environment overview |
| Topic 7: Architect and Flow Design | - Workflows, IVR design, and call logic - Architect inbound and outbound call flows |
Genesys Cloud Certified Professional - Implementation Sample Questions:
Question 1
What type of trunk would you create to connect to an AudioCodes Mediant gateway?
A. External trunk
B. Network interface trunk
C. WebRTC phone trunk
D. SIP phone trunk
Question 2
Which protocol is used for transporting Digitized Audio?
A. RTP
B. SIP
C. TCP
D. UDP
Question 3
What additional functionality does Communicate brings to Genesys Cloud?
A. Knowledge base features, such as FAQs and Communities.
B. Call center features such as ACD and scripting.
C. Unified Communications features, such as telephony, unified messaging, voice conferencing, and auto- attendant.
D. Directory capabilities, such as advanced search, profiles, and keyword searching.
Question 4
What are the operating systems available for Genesys Cloud mobile applications? (Choose two.)
A. Blackberry OS
B. IOS
C. Windows 10 mobile
D. EOS
E. Android
Question 5
You want to upload a checklist to Genesys Cloud so that the Adventure Specialists can all access it to use when preparing for a new adventure. Which menu item would you click to start the upload process?
A. Chat Icon
B. Activity
C. Admin
D. Documents
Solutions:
| Question 1 Answer: A | Question 2 Answer: D | Question 3 Answer: C | Question 4 Answer: B,E | Question 5 Answer: D |
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