Genesys Genesys Cloud CX GCX-AI-GPE

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Genesys Cloud CX AI-GPE and GPR Certification Sample Questions:

1. What type of metrics can be viewed in an Action Map Report?
Response:

A) Call duration and hold time
B) Bot-to-agent transfer count
C) Offer impressions, acceptances, and conversion rate
D) Agent logins and shift adherence

2. When creating a new queue in Genesys Cloud for Predictive Routing, which of the following is required?
Response:

A) At least one outbound campaign
B) A routing method selection
C) Segment membership rules
D) Historical customer satisfaction scores

3. What must be deployed to a website to enable web tracking for Predictive Engagement?
Response:

A) Predictive Router Agent
B) GPE tracking snippet (JavaScript)
C) WebRTC gateway
D) SIP trunk

4. You can perform a GPR benefit assessment on queues with zero interaction data.
(True/False)
Response:

A) True
B) False

5. What is one use case for using multiple action maps on a website?
Response:

A) Routing inbound emails
B) Managing IVR prompts
C) Supporting different user journeys and outcomes
D) Limiting workforce management access

Solutions: