HDI HDI World wide Certification HD0-200

HDI HDI World wide Certification HD0-200 HDI Qualified Help Desk Senior Analyst Exams

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HDI Qualified Help Desk Senior Analyst Sample Questions:

1. What are two key reasons that can cause a team to fail? (Choose two)

A) The team is cross-functional.
B) The team has insufficient time allocated for team activities.
C) The team lacks management support.
D) The team has multiple locations.
E) The team has clear objectives.

2. What are the two most important requirements for ensuring successful change management? (Choose 2)

A) Administrative staff support.
B) Meeting ISO9000 documentation standards
C) IT approved changes.
D) Change management authorisation and approval.
E) Buy-in of affected stakeholders.

3. Which two business needs must be considered when allocating priorities? (Choose two)

A) The impact on the business.
B) The customers status.
C) The customers location.
D) Service level agreement commitments.

4. Which three activities are characteristic of critical thinkers? (Choose three)

A) To remodel.
B) To redesign.
C) To implement.
D) To improve.

5. What is the best description of a help desk technology infrastructure? (Choose 1)

A) The basic architecture of a help desk and its systems that determine how it functions.
B) The combination of services, technology, processes and practices that culminate in a help desk's mission statement, and that act as the basis for creating SLAs.
C) The technology resulting from a broad field of computer development, on which the help desk bases its decisions for process change.
D) The management structure of information flow, processes, and systems that are controlled by the help desk.

Solutions: