PDF Version DemoHP HP Certification I HP0-M22 Implementing HP Service Manager Software Exams
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HP HP0-M22 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: IT Service Management Processes | - Problem management - Incident management - Change and release management |
| Topic 2: Data Management and Reporting | - Reporting and analytics - Database structure and data handling |
| Topic 3: HP Service Manager Architecture and Components | - System architecture overview - Core modules and integrations |
| Topic 4: System Configuration and Administration | - Initial setup and configuration - User and role management |
| Topic 5: Workflow and Process Automation | - Business rules and validations - Workflow design and customization |
| Topic 6: Integration and Troubleshooting | - System troubleshooting and maintenance - External system integration |
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