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HP HP ExpertONE Certification HP2-B25 HP LaserJet Solutions Exams
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HP HP2-B25 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Security and Management | - Device security features
|
| Topic 2: Installation and Configuration | - Driver installation and setup
|
| Topic 3: Troubleshooting and Maintenance | - Print quality issues
|
| Topic 4: HP LaserJet Technology Fundamentals | - Printer hardware components
|
HP LaserJet Solutions Sample Questions:
Question #1
What is the first step in the color printing process?
A. The OPC surface is charged.
B. The tone is developed into the OP
C. The formatter splits the print data into four color planes.
D. The laser discharges certain areas on the OPC.
Question #2
A jam code can locate a jam, and often identify the cause of the jams. What does the code read in the paper path?
A. rollers
B. sensors
C. flags
D. trays
Question #3
Certpaper.com has a Color LaserJet 9500 printer and is having a page quality defect. They want to isolate whether it's a problem with the primary transfer or the secondary transfer. How would you isolate the issue?
A. perform sensor test
B. perform a half test to check the issue
C. perform disable cartridge check
D. perform stop test
Question #4
Certpaper.com has a LaserJet 1010 printer which is working fine with a standalone Windows 2000 Professional system connected to a USB port. The customer has a requirement to print an important job from a standalone system having a Windows NT 4.0 System. The customer is unable to find the drivers for Windows NT 4.0, and notices that the Windows NT 4.0 system is unable to detect the printer. What should you advise the customer regarding the issue?
A. The USB Port of the printer is not compatible with the PC USB port.
B. Windows NT4.0 does not support USB.
C. The USB port on the Windows NT 4.0 system is faulty.
D. The customer needs to install the drivers from the HPdrivers website first, and then connect the printer.
Question #5
You have completed a repair on a LaserJet printer. After testing and verifying the solution, you have determined that the issue is a result of the customer's implementation of the printer. What will your next step be?
A. Advise your sales department to contact the customer to resolve this situation.
B. Provide the customer with informational white papers explaining the issues.
C. Politely recommend changes in the printer's use or maintenance to the customer that may prevent future failures.
D. Advise the customer that the service call will be billable.
Solutions:
| Question #1 Correct Answer: D | Question #2 Correct Answer: C | Question #3 Correct Answer: C | Question #4 Correct Answer: B | Question #5 Correct Answer: C |
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