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HP HP2-E46 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Position & Present HP Volume Support Services | 25% | - Customize solutions for enterprise accounts - Compare HP services vs standard warranties - Value proposition and ROI communication |
| Topic 2: Sales Process & Objection Handling | 15% | - Pricing and contract structure basics - Address common customer concerns - Close volume service agreements |
| Topic 3: Post-Sales & Relationship Management | 10% | - Expand support coverage and account growth - Service delivery and renewal process |
| Topic 4: Understand HP Volume Support Services Portfolio | 25% | - Service level agreements and coverage scope - Overview of HP support services offerings - Volume support service features and benefits |
| Topic 5: Identify Customer Needs & Opportunities | 25% | - Assess customer IT environment and infrastructure - Match service offerings to business requirements - Qualify volume service sales opportunities |
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