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EXIN ITIL-F Exam Syllabus Topics:

EXIN ITIL Foundation Sample Questions:

1. Which is an objective of access management?

A) To efficiently respond to requests for granting access to services.
B) To defect changes of state that have significance for management of an IT service.
C) To assist with general information, complains or comments.
D) To minimize the impact of incidents that cannot be prevented.

2. Why are public frameworks, such as ITIL, attractive when compared to proprietary knowledge?

A) Public frameworks are always cheaper to adopt
B) Public frameworks are prescriptive and tell you exactly what to do
C) Proprietary knowledge may be difficult to adopt, replicate or transfer since it is often undocumented
D) Proprietary knowledge has been tested in a wide range of environments

3. What should be documented as part of every process?

A) The service owner, service level agreement and set of process procedures
B) The policy owner, operational level agreement and set of process steps
C) The service manager, service contract and set of work instructions
D) The process owner, process policy and set of process activities

4. Which one of the following is an objective of service catalogue management?

A) Ensuring that the service catalogue is made available to those approved to access it
B) Negotiating and agreeing service level agreement
C) Only ensuring that adequate technical resources are available
D) Negotiating and agreeing operational level agreements

5. Which process monitors and improves the performance of the service transition stage of the service lifecycle?

A) Service transition management
B) Change management
C) Transition planning and support
D) Design co-ordination

Solutions: