EXIN Exin Certification ITIL

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EXIN ITIL Foundation (V4) Sample Questions:

1. Identify the missing words in the following sentence.
The management of information security incidents usually requires [?].

A) Specialist teams
B) Third party support
C) A separate process
D) Immediate escalation

2. Which statement about change management is CORRECT?

A) It ensures that all changes are authorized by the change advisory board (CAB)
B) It optimizes overall business risk
C) It optimizes financial exposure
D) It ensures that service requests follow the normal change management process

3. Which practice includes the use of approaches such as Lean, Agile and DevOps with the aim of facilitating a greater amount of change at a quicker rate?

A) Service desk
B) Continual improvement
C) Service level management
D) Monitoring and event management

4. Which is the purpose of the 'monitoring and event management' practice?

A) To systematically observe services and service components, and record and report selected changes of state
B) To ensure that accurate and reliable information about the configuration of services is available when and where it is needed
C) To protect the information needed by the organization to conduct its business
D) To minimize the negative impact of incidents by restoring normal service operation as quickly as possible

5. Identify the missing word in the following sentence.
The purpose of the 'supplier management' practice is to ensure that the organization's suppliers and their performances are [?] appropriately to support the seamless provision of quality products and services.

A) managed
B) defined
C) rewarded
D) measured

Solutions: