CIPS CIPS Level 5 Advanced Diploma in Procurement and Supply L5M9

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CIPS Operations Management Sample Questions:

1. There are four manufacturing companies located on Seashell Industrial Estate. Each company creates a different product and employs a different maintenance approach to its operations. For each company, select the corresponding maintenance approach and the key operating process characteristic.
Company 1: This company creates craft beer and offers customers a tour of the brewery for a small charge. The brewing equipment is serviced monthly and the brewery is kept extremely clean. All equipment is labelled with the last service date.
Company 2: This company produces seasonal items such as Easter Eggs and Christmas Cake. The equipment has a control panel where lights will flash red advising staff to check oil levels and components. Staff can then report issues to the maintenance team if remedial work is required. Product demand fluctuates throughout the year.
Company 3: This equipment does not often break down and is only fixed when it is reported by staff as no longer working. Company 3 creates toys, providing a large range of product sizes and colours based on different customer requirements.
Company 4: Parts of the machine are serviced quarterly but in general, the machine is left to run its course and is then replaced when it is no longer financially viable to fix. The company produces cereal and the operating process is focused on the quantity produced and therefore uses standardised processes.
Complete the table below by listing the maintenance approach and operating process characteristic for each company. Each response should only be used once: preventative maintenance, run to breakdown maintenance, condition-based maintenance, mixed maintenance, volume, visibility, variation, variety

Which of the following will you put into box 5?

A) visibility
B) variation
C) volume
D) variety

2. Which of the following is a benefit to a company of introducing TQM?

A) benchmarking is made easier
B) improved supplier relations
C) higher profit margins
D) increased customer loyalty

3. Which of the following are considered 'transformed resources' and an input into the Operations Process (input- processoutput)?
Select THREE

A) employees
B) money
C) information
D) raw materials
E) customers

4. Operations Management is concerned with the management of resources in the production of tangible goods. Is this TRUE?

A) no - operations management can also be concerned with the creation of intangible goods
B) no- operations management is concerned with ensuring the organisation is profitable
C) yes- operations management is ensuring a company has the correct resources to create goods
D) yes- operations management ensures there are sufficient goods produced to meet customer demand

5. Total Productive Maintenance and Just in Time are examples of Total Quality Management (TQM). Is this correct?

A) yes- other examples include business process re-engineering
B) yes- other examples include statistical process control
C) no- TQM includes quality circles and quality function deployment
D) no- TQM includes Kansai engineering

Solutions: