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IBM M2040-642 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Competitive Landscape | 15% | - Comparison with Microsoft and other collaboration platforms - Differentiation of IBM social software solutions |
| Solution Positioning and Value Selling | 20% | - Business value of social collaboration - ROI-driven sales approach |
| IBM Social Software Portfolio Overview | 25% | - IBM social business strategy - IBM Connections overview and capabilities - IBM Sametime and collaboration tools positioning |
| Customer Requirements and Use Cases | 20% | - Enterprise collaboration needs analysis - Social software adoption scenarios |
| Sales Process and Closing Techniques | 20% | - Opportunity qualification and pipeline management - Proposal development and closing strategies |
IBM ICS Social Software Sales Mastery Test v2 Sample Questions:
Question #1
What plug-in integrates with Lotus Notes and gives the user the ability to update their status within their inbox?
A. Social Media plug-in
B. Status Updates plug-in
C. Media-Share plug-in
D. Notes Integrator plug-in
Question #2
The IBM set of Social Software products provides solutions that are:
A. open standards based and easily integrated into Microsoft and other vendor software stacks
B. accessible via cloud or on premises deployments
C. accessible via desktop, mobile and tablet devices
D. All of the above.
Question #3
What is Web 2.0 all about?
A. Web 2.0 is no longer relevant and should not be discussed.
B. Web 2.0 is about helping clients realize their weaknesses through information sharing and hardware integration.
C. Web 2.0 is about connecting people and making technology efficient for people.
D. Web 2.0 is about connecting computers and making technology more efficient for computers.
Question #4
What new area of focus should customers concentrate on with today's increasingly instrumented and interconnected world?
A. Deliver new systems
B. Re-engineer corporate structures
C. Store more data
D. Smarter business decisions
Question #5
Which feature of IBM Sametime can be easily translated into quick return on investment for your customers?
A. Reduce travel costs due to meetings and reduced phone line charges from telephony
B. Support for key video and audio codecs
C. Ability to integrate with Microsoft products
D. Color-coded status indicators
Solutions:
| Question #1 Correct Answer: B | Question #2 Correct Answer: D | Question #3 Correct Answer: C | Question #4 Correct Answer: D | Question #5 Correct Answer: A |
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