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Microsoft Microsoft Business Solutions MB2-632

MB2-632

Exam Code: MB2-632

Exam Name: Applications in Microsoft Dynamics CRM 4.0

Updated: Nov 04, 2026

Q & A: 75 Questions and Answers

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Microsoft MB2-632 Exam Syllabus Topics:

SectionObjectives
Service Management- Customer Service
  • 1. Cases
  • 2. Contracts and contract lines
  • 3. Knowledge base
  • 4. Queues and service activities
Service Scheduling- Scheduling Services
  • 1. Service restrictions and availability
  • 2. Service scheduling
  • 3. Resources and resource groups
  • 4. Service calendar
Sales- Sales Management
  • 1. Leads
  • 2. Quotes, orders, and invoices
  • 3. Opportunities
  • 4. Accounts and contacts
Microsoft Dynamics CRM Concepts- Core Application Concepts
  • 1. Records, activities, and relationships
  • 2. Microsoft Office Outlook client
  • 3. Navigation and user interface
  • 4. Personal settings and productivity features
Marketing- Marketing Management
  • 1. Quick campaigns
  • 2. Templates and marketing processes
  • 3. Marketing lists
  • 4. Campaigns and campaign activities

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