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Microsoft Dynamics GP 2011 MB2-868 Microsoft Dynamics CRM 2011 Applications Exams
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Microsoft MB2-868 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Managing Service Scheduling Applications | 19% | - Set up sites, facilities, equipment, and resources - Schedule, reschedule, and manage service activities - Create and configure services and selection rules - Understand service scheduling concepts - Resolve scheduling conflicts |
| Managing Sales Applications | 30% | - Use products, price lists, quotes, orders, and invoices - Manage opportunities and sales pipeline - Manage leads and lead qualification - Work with accounts and contacts - Set up and track sales goals |
| Managing Service Management Applications | 24% | - Work with service dashboards and reports - Manage contracts and entitlements - Create and manage service cases - Use knowledge base articles |
| Managing Marketing Automation Applications | 27% | - Manage marketing lists - Create and manage campaigns - Use sales literature and marketing collateral - Work with campaign responses |
Microsoft Dynamics CRM 2011 Applications Sample Questions:
1. In Microsoft Dynamics CRM 2011, you need to set up special offer volume pricing for a product.
The special offer will be 25 percent off the retail price of the product when more than 10 units are
purchased.
How should you configure this pricing?
A) Use the Percent of List pricing method.
B) Use the Percent Markup: Current Cost pricing method.
C) Use a Discount List.
D) Use the Currency Amount pricing method.
2. You use Microsoft Dynamics CRM 2011 for Microsoft Office Outlook on a portable computer.
You are tracking several email messages, tasks, and contacts within Outlook.
Which of the following statements about deleting tracked items is true?
A) Deleting a contact record in Microsoft Dynamics CRM for which you are the owner will delete the contact from Outlook.
B) Deleting an email message in Microsoft Dynamics CRM will delete the tracked email message from Outlook.
C) Deleting a tracked email message in Outlook will delete the email message from Microsoft Dynamics CRM.
D) Deleting a completed task that is tracked in Outlook will delete the task activity record from Microsoft Dynamics CRM.
E) Deleting a task activity record for a completed task in Microsoft Dynamics CRM will delete the tracked task from Outlook.
3. Using Microsoft Dynamics CRM 2011, you need to analyze the number and percent of cases in progress
for each of your employees.
How can you get this information by using the least amount of effort?
A) Run the Case Summary Table Report.
B) Create a custom report.
C) Use Advanced Find and create a Personal Chart.
D) Run the Service Activity Volume Report.
4. In Microsoft Dynamics CRM 2011, you create two activities that occur at the same time for the same
resource.
First you create Activity A and set it to Show Time as Tentative. Then you create Activity B and set it to
Show Time as Pending.
How can you display this conflict? (Choose all that apply.)
A) Open Activity
B) Open Activity
C) Open the Service Calendar and disable Conflicts.
D) Open the Service Calendar and enable Conflicts.
5. In Microsoft Dynamics CRM 2011, you are distributing an email campaign activity to leads. How can the owner of the distributed campaign activities be assigned? (Choose all that apply.)
A) The activities can be assigned to a list of users.
B) The activities can be assigned to a team.
C) The activities can be assigned to you.
D) The activities can be assigned to the owners of the lead records.
E) The activities can be assigned to a specific user.
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: D | Question # 3 Answer: A | Question # 4 Answer: A,D | Question # 5 Answer: B,C,D,E |
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