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Salesforce Plat-UX-102 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Leveraging Adjacent Roles/Skills | 19% | - Knowledge and Skill Infusions
|
| Design | 30% | - Collaboration
|
| Discovery | 32% | - Research Methods
|
Salesforce Certified Platform Strategy Designer Sample Questions:
Question 1
A strategy designer is teaching a marketing team how to use the How Might We format for challenge framing.
What is the reason the statement should sav "How might we" instead of "How will we"?
A. "Will" assumes the problem can be solved without due diligence.
B. It allows the team to explore solutions without committing to one right away.
C. Marketing teams do not have the responsibility to drive design challenges.
Question 2
Cloud Kicks is going to conduct research with users of products to better understand their needs.
What are some safeguards that should be put in place to ensure the research is conducted ethically?
A. A code of conduct, ethics training, and a research data handling polic
B. A customer journey map, research scenario, and a RAID log
C. A hypothesis, project plan, and financial reimbursement for users
Question 3
A strategy designer is hired to help service agents pool their shared knowledge, see the bigger picture, and understand what may be causing poor and disjointed support experiences, and where other pain points and opportunities may lie.
Which method of co-design workshop should be used?
A. Ideation
B. Journey mapping
C. Prototyping
Question 4
A job listing company has launched a campaign around the adoption of its social app for professional networking.
What should the team measure to gain the most trustworthy perspective and discourage artificially increasing (or "hacking") the company success metrics?
A. New connections made between users
B. New account activations
C. Number of times a user opens the app per day
Question 5
Cloud Kicks (CK) is interested in collecting data passively from customers while they are exercising in the company's latest tours plans to collect heart rate and activity levels and then overlay this data with self-reported weight, age, and health behavior information to provide fitness recommendations What should a strategy designer recommend before CK commits to this project?
A. Consequence Scanning Workshop
B. Global Trend Analysis
C. User Acceptance Testing
Solutions:
| Question 1 Answer: B | Question 2 Answer: A | Question 3 Answer: B | Question 4 Answer: A | Question 5 Answer: A |
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