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Nokia Nokia Certification SDM_2002001040

SDM_2002001040

Exam Code: SDM_2002001040

Exam Name: SDM Certification - CARE

Updated: Jul 24, 2026

Q & A: 121 Questions and Answers

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Nokia SDM_2002001040 Exam Syllabus Topics:

SectionObjectives
Service Delivery Operations- Operational workflows and service assurance processes
- End-to-end service lifecycle management
SDM Overview and CARE Framework- CARE model principles and objectives in service delivery
- Introduction to Nokia Service Delivery Management concepts
Tools and Platforms in SDM- Nokia SDM toolchain overview
- Monitoring, reporting, and service analytics
Customer Experience and CARE Practices- Customer support processes and escalation handling
- Service quality and performance measurement

Nokia SDM Certification - CARE Sample Questions:

1. What should be done when the LE differs from the Actuals?

A) Costs must be wrongly estimated. So check the costs estimation.
B) Do nothing. In 80% of the cases, the fluctuations balance out in the following period.
C) Sales must be wrongly estimated. So check the sales estimation.
D) All of the inputs need to be verified. Either cost or sales (or both) were incorrectly estimated.


2. Who is responsible for providing comments regarding Care financial deviation to plan?

A) F&C Controller.
B) CT Head.
C) Project Manager.
D) Care Program Manager.


3. How do you prove that you are in control of your financial processes?

A) You delegate completely to F&C.
B) There are no big deviations between forecast and actual.
C) You can always explain the deviations.
D) You do not exceed the cost base-line for the half-year.


4. What is the next step after receiving a quotation for renewal of services from 3rd party suppliers?

A) Care Program Manager should contact the appropriate Product Line and ask for advice.
B) Care Program Manager should ask Logistics Coordinator to raise a Purchase Order.
C) Care Program Manager should contact the Supplier to discuss further discounts.
D) Care Program Manager should contact the 3rd Party Service Manager to check the renewal options in the existing Frame or Local Agreement.


5. In which of the following situations can a company show profit at the same time as cash is decreasing?

A) When Work-in-Progress is invoiced and released as cost.
B) When Work-in-Progress is increasing rapidly.
C) Depreciation is much higher than amortization rates.
D) When a company invests its profits to expand its manufacturing capability.


Solutions:

Question # 1
Answer: D
Question # 2
Answer: D
Question # 3
Answer: B
Question # 4
Answer: D
Question # 5
Answer: D

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