Salesforce Salesforce Administrator Slack-Admn-201

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Salesforce Certified Slack Administrator Sample Questions:

1. Which of the following statements describes the effect of configuring mandatory Two Factor Authentication (2FA) in Slack?

A) Members must submit a verification code along with their password each time they sign in.
B) Members use single sign-on (SSO) to handle the exchange of usernames and passwords on behalf of Slack.
C) Members must use a biometric reader to authenticate with Slack.
D) Members must have a sophisticated and complex password that is updated regularly.

2. Incident managers at your organization use ServiceNow for incident response.
What is the benefit of integrating Slack with an app like ServiceNow?

A) Integrating an app allows you to bypass security settings since they're not applicable in Slack.
B) Integrating an app allows third parties to access your Slack data and recommend similar apps to you in the future.
C) Integrating an app means you never have to log in to the app natively.
D) Integrating an app gives you a unified view into what's happening in the app natively, without ever having to leave Slack.

3. You're the Primary Owner of your company's Slack Business+ workspace. You need more assistance managing users and channels, so you task the Head of IT with these duties.
In order to be able to perform these duties, what is the role with the fewest privileges that the Head of IT should be assigned?
(Select the best answer.)

A) Member
B) Workspace Admin
C) Org Admin
D) Workspace Owner

4. The Sales team at Large Inc is having trouble figuring out the role Slack should play in their work day. The Sales team travels often and prioritizes time with customers. They don't have a lot of time to attend training.
Which two of the four strategies would help increase adoption on the Sales team? (Choose two.)

A) Install the Salesforce app in the Sales workspace immediately, as this is the number one integration for Sales teams using Slack.
B) Survey the Sales team to understand what currently makes their job difficult and determine which apps
/integrations and workflows to prioritize.
C) Send out a weekly email campaign for two months to use Slack with the warning that Slack access will be denied to anyone that joins Slack after the two-month email campaign is finished.
D) Run a campaign promoting the Slack mobile app, so the Sales team understands the value of mobility and persistent communications.

5. You're an Org Admin for an airline's Slack Enterprise Grid. The airline's customer support team uses a ticketing tool to monitor customer support tickets for booking inquiries and issues. The team also uses Slack to discuss these support tickets.
The customer support team wants to create a custom workflow that will post new and urgent tickets in the support team's channel.
Which TWO steps should you take to allow the customer support team to create the workflow?

A) Enable Workflow Builder and webhooks in Workflow Builder.
B) Add a Workflow creation policy to allow "Everyone, except Guests" to create workflows in your Enterprise Grid.
C) Enable a policy that allows any user role to utilize steps from installed apps when using Workflow Builder.
D) Enable channel email addresses to forward support emails to their dedicated channel.
E) Add members of the customer support team as App Managers under workspace App Management settings.

Solutions: