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Salesforce Slack-Con-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Slack Administration and Governance | - Security and compliance controls - User lifecycle management - Workspace configuration and settings | |
| Topic 2: Delivery and Migration | 17% | - End-to-end migration planning and execution - Role definition across Slack, partner, and client teams - Slack delivery best practices |
| Topic 3: Change Management and Adoption | - Training and enablement planning - User adoption strategies - Communication and rollout planning | |
| Topic 4: Solution Design for Slack | - Workspace architecture and design principles - Channel strategy and governance model - Integration design with Salesforce ecosystem |
Salesforce Certified Slack Consultant Sample Questions:
Question 1
Which discovery question will best help you understand your client's security concerns and guidelines?
A. What user support model does your organization use today to answer IT and Slack-related questions?
B. Is there frequent external collaboration between your organization and external parties such as customers and vendors today?
C. Are there groups within the organization that need more restrictive permissions or access than a typical employee?
D. Which internal teams collaborate most frequently in your current organization?
Question 2
Which client team member is responsible for making any critical business decisions, responding to escalations and providing direction to the project team during an engagement?
A. Executive sponsor
B. Product owner
C. Communications lead
D. Slack admin
Question 3
You are holding a discovery session with your client and they mention they have several big initiatives in the next month, so that it may be difficult for all employees to participate in pre-scheduled training activities.
Which two methods of delivery are best for your client's learning experience?
A. Leadership Ask Me Anything (AMA) Session
B. Live training
C. Documentation
D. Customer story
E. Videos
Question 4
What are three actions a client should take when preparing for a grid migration?
A. Remove all guests from migrating workspaces.
B. Address duplicate usernames.
C. Ensure user emails match SSO.
D. Accept the migration invitation.
E. Remove all apps from migrating workspaces.
F. Disconnect Slack Connect channels.
Question 5
You are preparing to deliver a live Slack User Essentials session this afternoon and you want to ensure your demo environment is properly set up.
Which resource should you consult to ensure you are prepared to successfully demonstrate Slack features throughout the training?
A. Training channel
B. Pre-course checklist
C. Presentation slide deck
D. Self-serve materials
Solutions:
| Question 1 Answer: C | Question 2 Answer: A | Question 3 Answer: C,E | Question 4 Answer: B,C,F | Question 5 Answer: B |
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