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Oracle Knowledge Management 2021 Implementation Essentials Sample Questions:

1. In Oracle Knowledge Advanced, which shortcut key opens an external answer in a browser?

A) Ctrl + T
B) Ctrl + A
C) Ctrl + N
D) Ctrl + O

2. Which two features can you use toconnect output levels in a report? (Choose two.)

A) variables
B) dashboards
C) grouping
D) drill-down filters
E) drill-down links

3. Which two statements are true about Knowledge Advanced views? (Choose two.)

A) You must create Views to map Knowledge Advanced objects and functionality to the Oracle Service cloud interface.
B) View cannot be renamed or deleted but only modified.
C) In Oracle Service Cloud if you have multiple interfaces to support multiple brands then you must create a view corresponding to each interface.
D) In Oracle Service Cloud if you have multiple interfaces to support multiple languages or locales then you must create a view for each interface.
E) Views do not depend on the number and purpose of the interface that your organization uses.

4. Your customer wants to generate a report showing the number of days since incidents of a particular incident typewere updated.
What should you use to create this report?

A) Create a level filter using the count () function.
B) Use the date_diff() function nested in the name_format() function.
C) Create a group filter using the rel_date_diff() function.
D) Use the date_add() function.

5. Which two statements are true about workflows in Knowledge Advanced? (Choose two.)

A) Once a user rejects the article, the system automatically deletes the article.
B) A Workflow process can only be used while creating and editing the articles.
C) In Workflow you cannot reassign a task to another user or team.
D) A Workflow process is defined as a sequence of steps, such as creating, editing, translating, reviewing, and approving the articles.
E) Once a user rejects the article, it moves to the previous step.

Solutions: