Oracle Oracle Service Cloud 1z1-981

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Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:

1. Which three events are available with the JavaScript API?

A) onrefresh()
B) onbeforesave ()
C) onsaveclose ()
D) aftersave()
E) enclose ()
F) ondataupdated()

2. A customer has defined Service Intervals at the interface level (Response Requirements) as Monday to Friday (10-17 hours) and at the SLA LI level as Monday to Saturday (10-18 hours) with a response time of 6 hours.
An incident arrives on Friday at 7 PM and is applied to the SLA LI instance.
What is the response due time?

A) Saturday 6 PM
B) Monday 10 AM
C) Tuesday 11 AM
D) Saturday 4 PM

3. Which two statements are true about the Organization object in Service Cloud?

A) It can be associated with incidents directly.
B) It has a one-to-one relation with contacts.
C) It has a one-to-many relation with contacts.
D) It is widely used in Business-to-Business scenarios.
E) It is required to create an incident.

4. How can you enable add-ins to run locally without uploading it to the server?

A) Configuration > Site Configuration > Addin Manager > Required Profile > Select Developer Mode.
B) Configuration > Staff Management > Profiles > Required Profile > Interfaces tab, Addin tab > Select Developer Mode.
C) Configuration > Site Configuration > Addin Manager > Required Profile > Interfaces > Select Developer Mode.
D) Configuration > Staff Management > Profiles > Required Profile > Select Developer Mode.

5. Which is a sample object query?

A) SELECT C.Name.First FROM Contact C WHERE C.Name.First like ,C%';
B) SELECT 0.Contacts FROM Organization O WHERE O-ID = 1;
C) SELECT Incident.ReferenceNumber, Incident.PrimaryContact-Contact.* FROM Incident;
D) SELECT ID FROM Contact WHERE Contact-Name.First like 'Chris' AND
Contact.Address.City='Bozeman';

Solutions: