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Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. A system operator wants the Caller Line Identification (CLI or Caller ID. received by the called party to be from a particular field in the calling list.
What would be used to accomplish this?

A) carrier/phone service provider should suppress ANI from dialer
B) calling party number by Job
C) carrier/phone service provider should build a Caller ID table based on called number and display based on this value
D) calling party number (ANI) by record
E) hard coding Automated Number Identification (ANI) on the Digital switch

2. A system operator informs you that a Job they ran called records with BALANCEDUE from 0 to 6000, but they built their selection to select records with BALANCEDUE: <100.
Which three reasons would be the cause for this? (Choose three.)

A) The agents are using the search calling list function and manually choosing the wrong records forcalling.
B) The calling list being used was downloaded and overwritten during calling.
C) The Phone Strategy used for the record selection has Initial Phones set to PHONE1:*, allowing any record to be selected, ignoring the BALANCEDUE selection criteria.
D) The record selection criteria has the following configuration: SELECT:BALANCEDUE:<100;A:1 SELECT :CVCODE: AC1: A: 1 SELECT: ACCTCODE: 1000-5999:O:1 SELECT:CVC0DE:AC1,AC4:A:2 SELECT; ACCTCODE: 6000-9999: A: 2.
E) The job was configured for a different calling list than the selection was run on.

3. What manages users on an Avaya Proactive Contact (APC. pod configuration?

A) High Availability LDAP
B) Linux Shadow files
C) Active Directory
D) Enterprise Lightweight Directory Access Protocol (LDAP)

4. When testing a Reject Report through the System Telnet menu, it is discovered that the wrong field is included in the report.
Where would the list of fields be revised that can be used within the report to include the missing field?

A) the dimension section
B) the fields section
C) the expression section
D) the label section

5. A system operator complains that Analyst reports are running very slowly. You check disk usage on the dialer and find that the /opt/dbase directory is 80% full.
What are two possible causes of the high disk usage? (Choose two.)

A) Another customer service engineer had to run stop_mts_services and start_mts_services earlier inthe day because of an error with data pump.
B) The db_maintenance script is not scheduled in cron.
C) A database backup has not been run recently.
D) The dialer's disk capacity was not sized properly when the dialer was installed.
E) All data is being stored on the primary dialer rather that distributed across the dialers in a pod.

Solutions: