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Avaya 33810X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Contact Center Architecture Overview | - Avaya Aura Contact Center components
|
| System Integration | - Telephony and SIP integration
|
| Solution Design Requirements | - Business requirement analysis
|
| Operations and Maintenance | - Monitoring and reporting
|
Avaya Aura® Contact Center Solution Design Sample Questions:
Question 1
Avaya One Source has orderable quotes for the Greenfield customer and existing customer.
How can a quote from Avaya One Source -Order center be placed as an order?
A. By using Create Order
B. By using Sales Force Updates
C. By using Create Proposal SSR
D. By using Create Upload Order SSR
Question 2
Refer to the exhibit.
AACC allows the use of campaigns for Sales or Marketing purposes.
Which statement about Outbound campaigns is true?
A. Agent Scripts are loaded Into Agent Desktop from the CCT Database. 1-C
B. Agent Scripts are loaded Into Agent Desktop from the CCMM Database. 4-C
C. Agent Scripts are loaded Into Agent Desktop from the CCMA Database. 3-C
D. Agent Scripts are loaded Into Agent Desktop from the CCMS Database. 2-C
Question 3
An IT manager wants Avaya Breeze® because it provides a virtuallzed and secure application platform for Snap'lns.
Which two Avaya Breeze® Snap-ins are available with Avaya Aura® Contact Center? (Choose two.)
A. Dialogue Designer
B. Work Assignment
C. Context Store
D. Co-browse
Question 4
In addition to using open-ended questions, which three questions would a design specialist use when starting with a customer discovery conversation? (Choose three.)
A. What are the customer support pain points?
B. Which system support click-to-call from the web?
C. What are the agent performance reporting requirements?
D. What is the percentage of customer support Issues that are resolved In one call?
E. What Is the IVR name?
Question 5
Refer to the exhibit.
AACC routes contacts based on business logic to any SIP addressable endpoint.
Which statement about AACC Voice Contact is true?
A. It Is anchored In the Media Server.
B. It Is anchored in the Session Manager.
C. It Is anchored In the G450.
D. It Is anchored In the Media Processing Platform.
Solutions:
| Question 1 Answer: B | Question 2 Answer: A | Question 3 Answer: D | Question 4 Answer: B,C,E | Question 5 Answer: B |
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