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Cisco 642-164 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Implement Unified Contact Center Express | 40% | - Integration with Cisco Unified Communications Manager - IP IVR and script development - User and resource provisioning - Software installation and configuration |
| Operate and Maintain UCCX System | 30% | - Upgrades, patches, and license management - Backup and recovery - Troubleshooting tools and procedures - System monitoring and reporting |
| Design Unified Contact Center Express System | 30% | - Deployment model selection - Capacity planning and sizing - Feature requirements analysis - Licensing and ordering |
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