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Cisco 642-262 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Platform Architecture, Licensing and Deployment Models | 20% | - System architecture and components - Virtualization and hardware specifications - Supported deployment scenarios - Licensing types and requirements |
| Installation and Upgrades | 15% | - Version upgrades and migration - Pre-installation planning - Post-installation verification - Installation procedures |
| Integration with Phone Systems | 20% | - SIP and SCCP configuration - Call routing and trunk configuration - Integration with Cisco Unified Communications Manager - PSTN and gateway integration |
| User and Mailbox Management | 15% | - COBRAS import/export tool usage - Mailbox settings and features - Creating and configuring user accounts - User self-service and preferences |
| System Configuration and Features | 25% | - Call handlers and greetings - LDAP directory integration - Security and access control - Message transfer and dial plan - Distribution lists and contacts |
| Maintenance and Troubleshooting | 5% | - Common issues resolution - Monitoring and alerts - Backup and restore procedures |
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