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Microsoft 70-404 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| IT Service Management Processes | - Incident management lifecycle - Change management workflows - Problem management processes |
| Configuration and Customization | - Self-service portal customization - Service level management configuration - Workflows and automation rules |
| Integration and Operations | - Monitoring and maintenance tasks - Integration with System Center components - Data warehouse and reporting |
| System Center Service Manager Architecture | - Management packs and configuration model - Service Manager components and architecture overview - Deployment topology and infrastructure planning |
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