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Nortel 920-021 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Feature & Service Configuration | 25% | - Call processing and routing - Supplementary services configuration - Voice and multimedia services setup |
| Topic 2: Troubleshooting | 10% | - Network and signaling problems - Common service issues resolution - Error analysis and resolution |
| Topic 3: Maintenance & Monitoring | 20% | - Performance monitoring and reporting - System health checks and logs - Backup and restore procedures |
| Topic 4: User & Subscriber Management | 25% | - Subscriber account creation and configuration - Access control and permissions - Service profile assignment |
| Topic 5: System Overview & Architecture | 20% | - MCS 5100 Release 4.0 components - Server roles and redundancy - Network architecture and protocols |
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