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Nortel 920-127 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Business Communications Manager (BCM) Overview | - System roles and deployment scenarios - BCM 3.0 architecture and system components |
| System Administration | - User and extension management - System monitoring and maintenance tasks |
| VoIP and Telephony Features | - Voice services configuration - Call routing and dialing plans - Messaging and unified communications features |
| Installation and Configuration | - Initial system setup and provisioning - Network integration and IP configuration - Telephony configuration and feature activation |
| Troubleshooting and Diagnostics | - Fault isolation and system logs - Common BCM issues and resolution methods |
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