Adobe Adobe Certification 9L0-903

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Adobe Pages End User Sample Questions:

1. Which of the following would be the most appropriate question to ask FIRST, when gathering information from customers about a problem with their Apple product?

A) What is the issue?
B) Did you turn off the computer improperly?
C) What steps have you taken to resolve the problem yourself?
D) What operating system are you using?

2. Which part or parts of a CRT display should NOT be touched until after the display is disconnected from its power source and the CRT is properly discharged? SELECT ALL THAT APPLY

A) Yoke assembly
B) Outer plastic housing
C) High voltage cable
D) Flyback transformer
E) Front of CRT display
F) Anode aperture

3. A customer asks if there is a diagnostic that he can use to help troubleshoot a hardware problem with his
MacBook Pro. Which of the following solutions should you suggest?

A) Apple Hardware Test
B) Apple Service Diagnostic
C) Terminal
D) Console

4. You are preparing to service a MacBook. To reduce the risk of damage from ESD, you clear the area of plastic, vinyl, or foamed polystyrene, and have static shielding storage bags available for ESD-sensitive components. While you are working you should also remember to ________________ and
_______________. SELECT TWO

A) ask other technicians to avoid touching you when you are working on ESD-sensitive components
B) handle any ESD-sensitive components by the connectors, rather than by the edges
C) ground yourself and the equipment you are working on
D) discharge the display to protect the other ESD-sensitive components
E) always place ESD-sensitive components on metal surfaces

5. A customer claims that her Mac cannot connect to her AirPort Express network at home. Which of the following would be the BEST question to ask her FIRST?

A) Does your ISP support wireless access to the Internet?
B) Have you upgraded to Mac OS X v10.5.8?
C) Can any other computer successfully join her network?
D) What type of wireless card is installed in your Mac?

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