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Salesforce AI Specialist AI-201 Salesforce Certified Agentforce Specialist Exams
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Salesforce AI-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: AI Agents | 35% | - Agent behavior configuration
|
| Topic 2: Prompt Engineering | 20% | - Prompt Builder usage
|
| Topic 3: Governance & Observability | 10% | - AI governance
|
| Topic 4: Data Cloud & Grounding | 20% | - Data integration for AI agents
|
| Topic 5: Testing, Deployment & Lifecycle | 15% | - Agent lifecycle management
|
Salesforce Certified Agentforce Specialist Sample Questions:
Question 1
What considerations should an Agentforce Specialist be aware of when using Record Snapshots grounding in a prompt template?
A. Activities such as tasks and events are excluded.
B. Empty data, such as fields without values or sections without limits, is filtered out.
C. Email addresses associated with the object are excluded.
Question 2
What should An Agentforce consider when using related list merge fields in a prompt template associated with an Account object in Prompt Builder?
A. If person accounts have been enabled, merge fields will not be available for the Account object.
B. The Activities related list on the Account object is not supported because it is a polymorphic field.
C. Prompt generation will yield no response when there is no related list associated with an Account in runtime.
Question 3
What is the purpose of applying filters in a custom retriever configuration?
A. Filters reformat and aggregate multiple documents into a single summary output to streamline and unify retriever output for more efficient and accurate Al grounding.
B. Filters narrow the search results by applying up to 10 conditions based on fields defined in the search index, thereby enhancing the relevancy of the content returned.
C. Filters automatically encrypt and mask sensitive fields in the search index to ensure that only non- confidential information is retrieved for public queries.
Question 4
An Agentforce Specialist at Universal Containers (UC) is building with no-code tools only. They have many small accounts that are only touched periodically by a specialized sales team, and UC wants to maximize the sales operations team's time, UC wants to help prep the sales team for calls by:
- Summarizing past purchases
- Displaying products the contact has shown interest in (with data
captured via Data Cloud)
- Providing a recap of past email and phone conversations that have
transcripts
Which approach should the Agentforce Specialist recommend to achieve this goal?
A. Fine-tune the standard foundational model due to the complexity of the data.
B. Use a prompt template grounded on CRM and Data Cloud data using standard foundation models.
C. Deploy UC's own custom foundational model on this data first.
Question 5
An Agentforce Specialist created a Field Generation prompt template. What should the Agentforce Specialist do to expose the template to the user?
A. Call a template using an autolaunched flow.
B. Use a screen flow to associate the Field Generation prompt template.
C. Associate the template with the form field on the Lightning page.
Solutions:
| Question 1 Answer: A | Question 2 Answer: B | Question 3 Answer: B | Question 4 Answer: B | Question 5 Answer: C |
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