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SAP SAP Certification Exams C-FSM-2601 SAP Certified - SAP Field Service Management Exams
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SAP C-FSM-2601 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Service Order Management | 26% | - Service Order Status Management - Service Order Creation and Processing - Service Order Assignment and Routing - Service Order Scheduling and Planning |
| Topic 2: Configuration and Integration | 16% | - Integration with SAP ERP and CRM - Third-Party System Integration - API and Web Services - SAP FSM System Configuration |
| Topic 3: Service Reporting and Analytics | 16% | - KPI Monitoring and Analysis - Custom Report Generation - Service Performance Metrics - Reports and Dashboards |
| Topic 4: Resource Management | 22% | - Travel and Route Optimization - Skill-Based Matching - Workforce Planning and Forecasting - Technician Management |
| Topic 5: Mobile Application | 20% | - Offline Capabilities - Real-Time Communication - Mobile Checkout and Time Tracking - Field Service Mobile App Features |
SAP Certified - SAP Field Service Management Sample Questions:
Question #1
Which feature of SAP Field Service Management helps to provide information to and collect information from service technicians?
Choose the correct answer.
A. Autoscheduling
B. Customer self service
C. Smartforms and feedback (checklists)
Question #2
What does the Transformation Preparation Service aim to bridge?
Choose the correct answer.
A. Customer satisfaction levels
B. Marketing and sales process
C. IT and HR integration
D. Vision and execution
Question #3
Technicians can use the Windows mobile app for the execution of assigned activities. True or false?
Choose the correct answer.
A. True
B. False
Question #4
What is the most common way to create master data in FSM?
Choose the correct answer.
A. By bulk upload with the Data Loader
B. By integration with back-end systems
C. Manual creation in the Master Data module
Question #5
What are example use cases for autoscheduling?
There are two correct answers.
A. Automatic scheduling of new jobs
B. Suggest a matching technician for a single job
C. Suggest a suitable time for a technician's visit
D. Periodic re-optimization
Solutions:
| Question #1 Correct Answer: C | Question #2 Correct Answer: D | Question #3 Correct Answer: A | Question #4 Correct Answer: B | Question #5 Correct Answer: A,D |
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