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IBM C9510-526 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Customer Support and Problem Management | - Handling customer inquiries
|
| Tools and Support Processes | - Support tools usage
|
| Troubleshooting and Diagnostics | - Diagnostic procedures
|
| Fundamentals of Application Integration Middleware Support | - Middleware architecture and components
|
IBM Application Integration Middleware L1 Support Application Development Sample Questions:
1. While talking to a customer regarding a Problem Management (PMR), the customer raises
a different "moderate impact" question.
What should the L1 support professional do?
Answer the unrelated question and:
A) open a new severity 3 PMR.
B) document it in the current PMR.
C) open a new PMR at the same severity as the original PMR.
D) do nothing further.
2. What is the encryption level and method that is used by Assist On-site (AOS)?
A) 128-bit Advanced Encryption Standard (AES)
B) 256-bit Triple Data Encryption Standard (DES)
C) 128-bit Data Encryption Standard (DES)
D) 64-bit Advanced Encryption Standard (AES)
3. Premium Support offerings are services that provide:
A) additional and specialized support on Operating Systems.
B) additional and specialized support on Operating Systems or Middleware products.
C) additional and specialized support on Middleware products.
D) specialized support on Operating Systems or Middleware products
4. The IBM Support Assistant (ISA) Blue tool is an?
A) externally available tool for customers
B) tool for both internal and external use
C) internal offering for IBM SWG products for support professionals, providing an integrated and extensible toolset for problem resolution
D) internal tool to capture audit trail information of customer navigation to support site.
5. The Format Alter (FA) 1654 has a timezone. TZ field.
This refers to the timezone of:
A) L2 support
B) the customer's support contract
C) the customer contact
D) L1 support
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: B | Question # 3 Answer: A | Question # 4 Answer: B | Question # 5 Answer: A |
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