IBM WebSphere C9510-526

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IBM Application Integration Middleware L1 Support Application Development Sample Questions:

1. When files are requested, a service given code of "W9" is utilized. What service given code is utilized when the files arrive?

A) 19
B) 99
C) 39
D) R9

2. Communication is not what the L1 support professional says. It is what the customer hears and what they think the L1 support professional meant. It is the perception. NOT the:

A) understanding.
B) words.
C) information.
D) intent.

3. A Level 1 support professional is working with a customer and notices the customer is getting more and more upset. The Problem Management Record (PMR) is being handled properly and the Level 1 support professional inquires if there are other issues being experienced outside of this PMR. The customer states that they have 12 PMRs open across WebSphere Application Server, WebSphere MQ. and WebSphere Message Broker. They are very frustrated as all of their PMRs are severity/priority 1 and they are not receiving any resolution.
What should the Level 1 support professional do?

A) Advise the customer that it takes time and many cycles to resolve a PMR and to be more patient.
B) Advise the customer a Proactive Critical Situation (CritSit) is being opened.
C) Advise the customer to get with their Customer Support Rep to add the PMRs to their CritSit.
D) Advise the customer that IBM is doing everything possible to resolve their PMRs.

4. What is measured by Service Given Days? The number of days from Call Entry (CE) to the:

A) last instance of a final service given code on PMRs.
B) non-definitive last service given code on PMRs.
C) first instance of a final service given code on PMRs.
D) T9 service given code.

5. Which one of the following is a valid format when sending a file to ECuRep?

A) 87654.0L049config.txt
B) 87876765724config.txt
C) 87656 724999.config.txt
D) 87876.724.0LDconfig.txt

Solutions: